At J. Preedy Solicitors, we are committed to providing exceptional legal services and ensuring client satisfaction. Our refund policy is designed to be fair and transparent while protecting our company’s interests. Please review the details below:

Consultation Fees

• Non-Refundable: Fees for initial consultations are non-refundable, as they cover the time and expertise provided during the session.

Retainer Fees

• Non-Refundable: Retainer fees paid at the commencement of legal services are non-refundable. These fees secure our availability and represent a commitment to your case.
• Unused Retainer Funds: If the services provided do not exhaust the retainer amount, any unused funds may be refunded at our discretion, minus any administrative or case-related expenses.

Service Fees

• Completed Services: Fees for legal services that have been fully rendered are non-refundable.
• Ongoing Services: If a client chooses to terminate our services before the completion of their case, refunds for unrendered services will be considered on a case-by-case basis. Refunds will be prorated based on the work already completed and expenses incurred.

Special Circumstances

• Errors or Omissions: In the unlikely event of an error or omission on our part, we will rectify the issue at no additional cost to the client. If rectification is not possible, a partial or full refund may be offered, depending on the specific circumstances.
• Force Majeure: No refunds will be issued for delays or cancellations caused by events beyond our control, including natural disasters, pandemics, or other force majeure events.

Refund Process

• Request Submission: Clients must submit a written request for a refund, detailing the reasons for the request and any supporting documentation.
• Review and Decision: Refund requests will be reviewed by our management team within 14 business days. Clients will be informed of the decision and any applicable refund amount.
• Refund Issuance: Approved refunds will be processed within 30 business days of the decision, using the original payment method.

Policy Changes

• Amendments: J. Preedy Solicitors reserves the right to amend this refund policy at any time. Clients will be notified of any changes that may affect their existing agreements.

Contact Us

• Questions and Concerns: For any questions or concerns regarding our refund policy, please contact our office at info@jpreedysolicitors.co.uk. We are here to assist you and address any issues promptly.