JPreedy Solicitors

Complaint Policy

At J. Preedy, we are committed to providing the highest level of service to all our clients. However, if you are dissatisfied with any aspect of our service, we encourage you to inform us, so we can address the issue and improve our service.

How to Make a Complaint

If you have a complaint, please follow these steps:

  1. Informal Resolution: We encourage you to first raise the issue with the lawyer handling your case. Many concerns can be resolved swiftly and informally.

  2. Formal Complaint: If you are not satisfied with the response or prefer to escalate the matter, you can make a formal complaint in writing. Please provide as much detail as possible, including the nature of your complaint and how you would like us to resolve it. You can submit your complaint via:

    • Email: info@jpreedysolicitors.co.uk

  3. Complaint Handling: We will acknowledge your complaint within [X] working days and aim to respond fully within [Y] working days. If we need more time, we will keep you informed. A senior lawyer, unconnected to your case, will review the complaint to ensure impartiality.

Legal Ombudsman

If you remain dissatisfied with our final response, or if we fail to resolve your complaint within eight weeks, you may contact the Legal Ombudsman. You can reach them at:

Please note that complaints to the Legal Ombudsman must be made within six months of receiving our final response.

SRA (Solicitors Regulation Authority)

If your complaint relates to professional misconduct, you may also contact the Solicitors Regulation Authority (SRA). More details can be found on the SRA’s website: www.sra.org.uk.